CFDs are high-risk instruments due to leverage, leading to potential rapid losses. 74% of retail investor accounts lose money when trading CFDs with this provider. Ensure you understand CFD mechanics and can manage the risk of losing funds. Consult the Risk Disclosure Statement for details.

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Privacy Policy

Effective Date: August 1, 2025

Veloxurainet is dedicated to safeguarding your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable regulations. This Privacy Policy details how personal data is collected, processed, stored, and protected when you engage with the trading platform or website.

1. Data Collected

The following types of personal data may be collected:

  • Contact Information: Name, email address, phone number, and other details provided during registration, inquiries, or support interactions.
  • Verification Data: Information such as identification documents, proof of address, or payment details required to meet FCA regulatory standards.
  • Platform Usage Data: Details about your interactions with the website or platform, including IP address, device type, browser information, and navigation patterns.
  • Cookie Data: Information gathered through cookies or similar technologies to enhance functionality and analyze performance. Refer to the Cookie Policy for more details.

2. Purpose of Data Use

Personal data is used to:

  • Deliver and enhance the trading platform and its functionalities.
  • Comply with regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Respond to account-related queries, transaction updates, or support requests.
  • Provide marketing updates, such as trading insights or platform news, with your consent.
  • Analyze platform performance to improve user experience.

3. Legal Grounds for Data Processing

Data processing is based on:

  • Your explicit consent, where applicable (e.g., for marketing communications).
  • The necessity to fulfill contractual obligations, such as providing access to the trading platform.
  • Compliance with legal requirements, including FCA regulations.
  • Legitimate interests, such as platform optimization or fraud prevention, provided these do not override your rights.

4. Data Sharing

Personal data may be shared with:

  • Regulatory bodies, such as the FCA, to meet legal obligations.
  • Trusted third-party providers (e.g., payment processors or IT services) bound by confidentiality agreements to support platform operations.
  • Authorities or legal entities when required by law or to protect legal rights.

Personal data is not sold or leased to third parties for marketing purposes.

5. Data Protection Measures

Robust technical and organizational safeguards, including encryption and restricted access protocols, are implemented to protect personal data from unauthorized access, loss, or misuse. While these measures are stringent, no system can guarantee complete security.

6. Your Data Rights

Under GDPR, you have the right to:

  • Access personal data held about you.
  • Request corrections to inaccurate or incomplete data.
  • Request data deletion, subject to legal and regulatory constraints.
  • Object to or limit data processing in certain cases.
  • Withdraw consent for data processing, where applicable.

To exercise these rights, contact support@veloxurainet.com.

7. Data Retention Period

Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law. For instance, financial records may be kept for up to seven years to comply with UK regulations.

8. Cross-Border Data Transfers

Data may be transferred to and processed in countries outside the UK, such as where service providers operate. Appropriate safeguards, in line with GDPR, are ensured to protect your data during such transfers.

9. Policy Updates

This Privacy Policy may be updated periodically. Revised versions will be posted on this page with an updated effective date. Continued use of the platform indicates acceptance of these changes.

10. Contact Details

For inquiries about this Privacy Policy or data handling practices, contact:

Email: support@veloxurainet.com
Phone: +44 20 1704 2614
Address: 16-20 Ely Pl, London EC1N 6SN, United Kingdom

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